In the pursuit of great customer experiences, companies face continually increasing customer expectations and complex challenges, including omnichannel customer journeys, diverse stakeholder interests, resistance to change, siloed data, and the emergence of new tools and technologies. For CX program leaders, it’s hard to know where to focus for maximum impact. But what if a Dream Team were on-hand to serve as coaches, players, and teammates in your organization’s CX journey?
If you’ve had the magical experience of working with teammates who are true amplifiers — those whose engagement multiplies the performance and output of the entire team — you know the power of a Dream Team. In Customer Experience, after an organization has implemented a CX program and platform and is pursuing ongoing improvement and differentiation through CX, there’s no more critical time to have a Dream Team by your side.
Post-implementation managed services enable businesses to meet the complex and changing needs of CX with confidence, skill, and agility. A managed services partner can bring up-to-date expertise in the technology, a perspective on how it may best be applied to enable organizational action and improvement, and guidance on where to focus given your organization’s CX maturity. For companies powering the CX program with SaaS technology, managed services are critical to keep your platform fresh, relevant, and in sync with your organization’s evolving CX goals.
Now, meet the Dream Team. commonFont managed services provide companies with ongoing access to a team of Medallia platform and CX experts who help evolve your CX platform and program over time. Expertise in the technology and CX is just table stakes, however. What sets commonFont apart is our client-first approach, investment in understanding your business objectives, long-term servicing team assignments, and mindset of shared accountability for program outcomes. commonFont teammates expand the scope and intelligence of what you might accomplish on your own, and we do so with thoughtfulness, empathy, and a drive to continually increase the value and impact of our partnership.
Just imagine what our joint team might accomplish for your CX program and organization. Let’s dream big together!