commonFont helps you understand where customers experience friction on your website and target resource investment towards areas that will generate the greatest impact.

• Reveal blind spots & implement improvements
• Deliver self-service-resources to customers

A dedicated resource supports your team with embedding and triggering surveys in a mobile app environment.

• Expand feedback program to in-app experiences

Bring key metrics into your digital analytics tool (e.g. Google Analytics, Adobe Analytics) to design, build, and enable your team to manage and expand the integration.

• Bring feedback data into the digital analytics team’s preferred tool

Implement a behavioral intercept to better understand customer needs and motivations. A standard use case falls into one of the following categories: exit intent, time on site + random sampling based on percentage, or end of interaction (e.g. order placed).

• Uncover journey-based insights
• Lay the foundation for digital program expansion

Capture digital touchpoints in Qualtrics XiD. commonFont works with your team to design the data architecture, link digital intercepts to the directory, and establish a scalable data model.

• Populate customer information details in XiD
• Create opportunities to engage with customers about their digital experiences