Implementation Services
Activate and extend your XM platform
commonFont is your guide to designing the modern Experience Management tech stack and harnessing its capabilities. We can help you leverage your XM Platform and adjacent technologies to connect and consolidate the data that matters, increase customer-centricity, and amplify insights.
XM Technology Stack | Systems of:
Collection
Solicited and unsolicited feedback, from all channels.
Unification
Create a single, identity-resolved view of each customer.
Understanding
Derive and contextualize insights.
Orchestration
Personalize based on customer behaviors and preferences.
Action
Take action and transform experiences in real-time.
TECHNOLOGY IMPLEMENTATION
Propel your program forward
Reach customers at critical moments in their journey through intelligent XM technology builds and streamlined integrations. With a track record of on-time, on-budget, and high-impact implementations, we apply our proven methodology and expertise to your program to ensure exceptional customer experiences and remarkable results for your business.
TECHNOLOGY MIGRATION
Navigate transformation
Considering a technology change, modernization, consolidation, or upleveling? Through deep discovery and thoughtful design, we develop and execute a migration and change management plan that facilitates adoption, ensures business continuity, and maximizes your return on investment.
How We Help Clients
Teammate Spotlight
Daniel Bruce
Senior Manager
“My favorite part of working with our clients is hearing about a diverse set of business applications for XM. It’s rewarding to help clients across many industries become better connected to their customers.”
Client Solutions Experience
Robust and scalable solution design that meets nuanced needs, integrates with existing technological infrastructure and positions our clients for lasting success.
Most Proud of:
Working with a large financial services firm to expand their XM platform and achieve greater customer-centricity.
Our Insights
The Latest From commonFont
Company news, client stories, and thought leadership articles from our team of XM experts.
For the 6th Time, commonFont Makes the Inc. 5000 as one of America’s fastest-growing companies
BOZEMAN, August 15, 2023 – commonFont, a female-led technology services and consulting firm serving enterprise Customer and Employee Experience teams, today announced it was named to the Inc. 5000, a list of the nation’s fastest-growing private companies. This is the...
Providence, RI: A burgeoning tech scene and commonFont’s newest home
Why we chose Providence, RI, for our East Coast headquarters. A revitalized downtown, a vibrant business community, and classic New England charm. These are just a few of the attributes our team has enjoyed since choosing Providence, Rhode Island for commonFont’s East...
It Starts With Design: How Experience Management Drives Organizational Outcomes
Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...
