Medallia XM Services

Through our partnership with Medallia, commonFont provides the full range of Experience Management technology services, from design consultation, implementation, and training to post go-live managed services and program evolution. We are known for our long-term perspective on client success and partnership, deep expertise in the technical and business aspects of XM, advanced platform and data integration capabilities, and exceptional client experience.

True partnership…has been the key to our success, and it’s also why we will continue to work with them.

Kristi Langdon
Head of CX, Daimler Trucks North America

“commonFont identified how they could best serve us, helped us put a plan in place, and then executed it perfectly. Their level of expertise in the Medallia technology and their ability to teach and train are unmatched in the marketplace. Our work with commonFont gave us the confidence and tools we needed to take our Medallia platform to the next level. They provided level 10 service, coaching, and training.”

– Blair McHaney

CEO | Club Works

Worry Less, Win More: How a Great Managed Services Partner Can Be Your Dream Team

In the pursuit of great customer experiences, companies face continually increasing customer expectations and complex challenges, including omnichannel customer journeys, diverse stakeholder interests, resistance to change, siloed data, and the emergence of new tools and technologies. For companies powering the XM program with SaaS technology, managed services are critical to keep your platform fresh, relevant, and in sync with your organization’s evolving XM goals.