Uplevel Human Potential:

An Executive Workshop on Experience Management and AI

 In Person | Oct. 6 | David Rubenstein Treehouse at Harvard University & Harvard Art Museums

Join executive leaders with a mission to improve customer and employee experience and customer-led growth and ROI and Harvard Business School faculty for a full-day executive workshop exploring AI’s impact on Experience Management, from re-architecting workflows for the agentic era to mastering human-AI intelligence allocation. Together, we’ll trace the throughline from understanding your customers to acting on real-time intelligence, and explore what it takes to know every customer and act on what matters most in an agentic world. Conclude the day with an exclusive executive networking cocktail reception, private gallery viewing, and elevated dinner experience at the Harvard Art Museum, where we’ll celebrate human ingenuity and creativity.

YOU’LL LEARN
  • How AI can enhance customer and employee engagement, personalize experiences, and inform CX & EX strategies through real-world use cases, success stories, and emerging trends in agentic AI.
  • How commonFont’s three-pillar approach, Customer Understanding, Customer Intelligence, and Agentic CX, provides a practical framework for knowing every customer and acting on what matters.
  • How to re-architect organizational workflows for the agentic era — navigating the J-curve and moving from basic AI adoption to full workflow absorption, grounded in Harvard Business School faculty research.
  • How to avoid blind-trust traps and uplevel human judgment by mastering the art of allocating intelligence between people and AI systems.
  • How peer organizations are applying agentic AI to real Customer Experience use cases, with direct access to the leaders behind these initiatives.
See Agenda
Express Your Interest

Express Interest in Attending Uplevel Human Potential: An Executive Workshop on Experience Management and AI

This is a no-cost, executive-level event designed for C-suite and senior enterprise leaders with a mission to drive customer and employee experience, customer-led growth, and measurable ROI. To ensure a highly curated and impactful experience, attendance is limited. All expressed interest requests will be reviewed by commonFont for approval decision. A follow on registration email and calendar invitation will be sent upon confirmation of your attendance.

Agenda

Uplevel Human Potential: An Executive Workshop on Experience Management and AI

 12:30 – 6:15 PM

Join executive leaders from top enterprise brands and Harvard Business School faculty to explore the intersection of AI, leadership, and customer-led ROI. Gain actionable insights on re-architecting workflows and balancing human and AI capabilities in an agentic world. The day features an executive networking lunch, keynotes from commonFont and HBS faculty, and a panel showcasing real-world enterprise applications.

Executive Networking & Art Museum Dinner Experience

 6:30 – 10:00 PM

Build relationships with fellow executive leaders championing customer-led growth and experience transformation at our private event at the Harvard Art Museums – Calderwood Courtyard. Enjoy a networking and cocktail reception with access to the museum’s art galleries, followed by a high-end seated dinner. Pre-arranged transportation will whisk you directly from the workshop to the Harvard Art Museums.

commonFont is not affiliated with Harvard University, nor is the Uplevel Human Potential event a Harvard University program or activity.