by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
The Fountain
Unlocking Hidden Insights: The New CX Paradigm for Business Success Using AI and Data
by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
Unlocking Hidden Insights: The New CX Paradigm for Business Success Using AI and Data
by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
For the 6th Time, commonFont Makes the Inc. 5000 as one of America’s fastest-growing companies
BOZEMAN, August 15, 2023 – commonFont, a female-led technology services and consulting firm serving enterprise Customer and Employee Experience teams, today announced it was named to the Inc. 5000, a list of the nation’s fastest-growing private companies. This is the...
Providence, RI: A burgeoning tech scene and commonFont’s newest home
Why we chose Providence, RI, for our East Coast headquarters. A revitalized downtown, a vibrant business community, and classic New England charm. These are just a few of the attributes our team has enjoyed since choosing Providence, Rhode Island for commonFont’s East...
It Starts With Design: How Experience Management Drives Organizational Outcomes
Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...
Enhancing Employee Engagement: How a trusted brand in healthcare transformed their employee experience program
commonFont helped a leading health insurer increase flexibility & align toward best practices in employee experience (EX). The Challenge: A leading health insurer needed to update their employee experience program to unlock new insights and uplevel their employee...
Strengthening Community and Team through Local Trails Challenge
If you’ve ever met a commonFonter, you know that our Bozeman, Montana office is home to thousands of miles of beautiful, picturesque trails for outdoor recreation. During the month of June, as the weather warms and our ski legs get itchy to move, we look forward to...
The Power of Listening: A Client’s Journey from High Drop-off Rates to Relationship Saves
The Challenge Our client, a leader in global branded payment technology, identified a transactional channel with significant revenue growth opportunities and high drop-off rates where qualified leads and new accounts dropped out of the purchasing funnel. The Approach...
Navigating and Driving Change: Key Insights into Leading Transformation with Cara Renfroe
In today's dynamic business environment, the ability to lead through transformation is critical, particularly in the realm of customer experience (CX) and change management. In a recent commonFont webinar, Abby Schlatter, CEO of commonFont, and Cara Renfroe, SVP of...
Blazing the Trail: The commonFont Pathfinder
What makes a Pathfinder? “One who makes a path or way where none had existed, as in an unknown region, wilderness, etc.” Sprouting from a small startup company in 2013 and growing rapidly since, it only makes sense that commonFont selects an annual pathfinder to...