By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
What if you could anticipate your customers' needs before they even voice them? Last month, thousands of Customer Experience leaders explored this very question at Qualtrics X4 2025 in Salt Lake City, and the insights that emerged are set to shape the future of...
By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
BOZEMAN, August 15, 2023 – commonFont, a female-led technology services and consulting firm serving enterprise Customer and Employee Experience teams, today announced it was named to the Inc. 5000, a list of the nation’s fastest-growing private companies. This is the...
Why we chose Providence, RI, for our East Coast headquarters. A revitalized downtown, a vibrant business community, and classic New England charm. These are just a few of the attributes our team has enjoyed since choosing Providence, Rhode Island for commonFont’s East...
Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...
commonFont helped a leading health insurer increase flexibility & align toward best practices in employee experience (EX). The Challenge: A leading health insurer needed to update their employee experience program to unlock new insights and uplevel their employee...
If you’ve ever met a commonFonter, you know that our Bozeman, Montana office is home to thousands of miles of beautiful, picturesque trails for outdoor recreation. During the month of June, as the weather warms and our ski legs get itchy to move, we look forward to...
The Challenge Our client, a leader in global branded payment technology, identified a transactional channel with significant revenue growth opportunities and high drop-off rates where qualified leads and new accounts dropped out of the purchasing funnel. The Approach...