Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...
Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...
BOZEMAN, August 15, 2023 – commonFont, a female-led technology services and consulting firm serving enterprise Customer and Employee Experience teams, today announced it was named to the Inc. 5000, a list of the nation’s fastest-growing private companies. This is the...
Why we chose Providence, RI, for our East Coast headquarters. A revitalized downtown, a vibrant business community, and classic New England charm. These are just a few of the attributes our team has enjoyed since choosing Providence, Rhode Island for commonFont’s East...
Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...
commonFont helped a leading health insurer increase flexibility & align toward best practices in employee experience (EX). The Challenge: A leading health insurer needed to update their employee experience program to unlock new insights and uplevel their employee...
If you’ve ever met a commonFonter, you know that our Bozeman, Montana office is home to thousands of miles of beautiful, picturesque trails for outdoor recreation. During the month of June, as the weather warms and our ski legs get itchy to move, we look forward to...
The Challenge Our client, a leader in global branded payment technology, identified a transactional channel with significant revenue growth opportunities and high drop-off rates where qualified leads and new accounts dropped out of the purchasing funnel. The Approach...
In today's dynamic business environment, the ability to lead through transformation is critical, particularly in the realm of customer experience (CX) and change management. In a recent commonFont webinar, Abby Schlatter, CEO of commonFont, and Cara Renfroe, SVP of...
What makes a Pathfinder? “One who makes a path or way where none had existed, as in an unknown region, wilderness, etc.” Sprouting from a small startup company in 2013 and growing rapidly since, it only makes sense that commonFont selects an annual pathfinder to...
In today's competitive landscape, a cohesive XM strategy is crucial to success. Our client, an insurance company, faced low survey invitation volume, difficulty identifying the right customers, and an overall need for a self-service CX program. With expertise in CX...