AWS Solutions & Services
Elevate experiences for better business outcomes with AI and cloud solutions.
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AWS Partner | Challenges We Solve | Our Methodology | Industry Spotlight
Our AWS-Certified Team Delivers Results
We bring our decades of CX expertise to the AWS cloud, helping you harness AI, develop custom solutions, and deliver customer-winning experiences.
Our Work
Rapid Experience Improvements With AI-Driven Insights
A public sector client needed to quickly extract actionable insights from unstructured customer feedback data. We built a secure, cloud-based solution that consumed, enriched, categorized, and analyzed this data, leading to over 30% in cost savings and reduced response time to address issues in the customer experience.
Elevate Experiences with Effective AI Cloud Solutions
Equip your team with the clarity and trusted guidance to solve your most pressing experience-related business problems, drive customer acquisition, and achieve growth. We help you turn data into continuous value, improving outcomes such as revenue, churn, and satisfaction.
Challenges We Solve
AI Strategy & Business Case Development
Research shows that 80% of AI projects fail. The core issue isn’t the technology, but a flawed investment model that prioritizes technology over clearly defining the business problem. Our key to success is a use case-based approach, defining clear objectives from the outset, and ensuring every initiative is tied to your objectives.
Applying AI to Customer Experience
Applying AI to solve complex CX problems requires a proven, framework-driven approach. We specialize in custom solution development, ensuring AI initiatives are strategically aligned with your business goals and deliver measurable impact.
Change Management and Adoption
To maximize your investment in technology, your organization needs the skills and know-how to use it effectively. We ensure smooth transitions and adoption by equipping your team with impact assessments, stakeholder mapping, communication strategies, training and enablement plans, and user support models, setting you up for sustained success.
Customer Insights Generation
Customer data is often fragmented across teams and platforms, with customer feedback, call notes, transcripts, email, and other data sources existing in unconnected pockets. We leverage your existing cloud infrastructure to analyze unstructured text, identify urgent issues, sentiment, and unresolved problems, and drive customer-centric improvements, all while protecting security and prioritizing trust.
Proving Business Value and Driving Action
Business impact justification is key to securing buy-in and driving action. We guide clients to connect CX strategy to core business goals, assess solution potential based on business impact and financial outcomes, and deliver cross-functional results.
Our Methodology
Our structured approach starts with use case development, then progresses to solution design and rollout, culminating in ongoing management and enhancement. We manage the entire lifecycle of a technology solution – from envisioning the possibilities to developing and executing on the build – to ensure it achieves the impact you expect.
Plan & Design
Assess business objectives, use cases, and your technology landscape.
Proof of Concept
Develop and refine a pilot solution that demonstrates functionality and value.
Production Deployment
Deploy to production with targeted training and resources for your team.
Enhance & Optimize
Shift to ongoing management, ensuring the solution maximizes ROI.
Industry Spotlight
Secure, cloud-based solutions within your existing infrastructure. We adhere to the strictest security standards, ensuring impactful outcomes and continuous value while safeguarding your data.
Financial Services
Improve customer experiences with secure solutions that inspire trust for generations to come.
Public Sector
Extract value from text-based data through cloud solutions and AI within your approved cloud provider.