By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
By Aaron Demro The XM tech stack is a sequence of applications that gather data from the cross-channel customer interactions with any given business. The XM tech stack defines which applications are required for state-of-the-art XM along with a strategy to...
BOZEMAN, November 9, 2021 – commonFont, the country’s premier provider of Experience Management technology services, has been named No. 9 on Outside’s annual “Best Places to Work in 2021” list. The company is headquartered in Bozeman, MT with a second office in...
Last Updated, August 25, 2023 Experience Management (XM) at scale is enabled by technology. Today’s leading enterprises go through a rigorous evaluation and selection process to ensure that their investments deliver the scale, efficiency, and reach promised by...
BOZEMAN, August 18, 2021 – For the fourth consecutive year, commonFont has made the Inc. 5000, a list of the nation’s fastest growing private companies. commonFont ranked 2,061 on the 2021 list - moving up over 400 places from the 2020 list - based on a three-year...
Today’s customer demands a seamless experience across all journey points and channels. For our client, a leading global telecommunications company, commonFont delivers XM Ongoing Services across multiple business units. Our team provides a consistent advisory...
commonFont works closely with our technology partners and clients to identify best practices for data integration and automation. We work with a well-known financial services company in this capacity today, delivering program design and guidance as part of our Managed...
Our advisory offerings are powerful engagements that help clients take Experience Management to the next level. Together, we can chart a path toward a best-in-class, automated, and sustainable XM program. The Approach During the Program Health Assessment for a...
Customer-Centric XM Starts with Data that Enables Personalized, Contextualized, and Dynamic Capture of Customer Voice SALT LAKE CITY and SEATTLE, Oct. 22, 2020 /PRNewswire/ – Qualtrics, the leader in customer experience and creator of the experience management...
Migration to new technology can enable your business to improve efficiency, insight, and action. However, a successful transition requires discovery and program design that solves for stability and business continuity. The Challenge A financial services company needed...