confluence 2024 by commonFont
Where people and technology come together
September 23 – 25 | Bozeman, Montana
Learn About confluence
Community of XM Leaders | Conference Themes | Testimonials | Agenda | Speakers | Venue + Hotel | FAQs | Save Your Spot | Our Sponsors
Building a community of XM leaders ready to transform tomorrow’s experiences
Gather with us in downtown Bozeman, MT, for an Experience Management summit designed to inspire your next big idea.
Hosted by commonFont, confluence brings together the best minds in CX and EX in a highly interactive and retreat-like setting. The event equips leaders with the strategies, relationships, and capabilities to drive business impact through Experience Management.
The In-Person Event Includes:
- Two and a half days of content, activities, meals, and entertainment
- Sessions focused on CX and EX problem-solving with practitioners from leading Fortune 500 organizations
- Time to build relationships in a variety of Big Sky settings
- Inspirational keynotes from thought leaders you won’t see on the traditional conference circuit
Conference Themes
Embrace Disruption. Innovate, Inspire Change, and Transform Tomorrow’s Experiences.
The CX landscape is changing rapidly. confluence will provide you with strategies and capabilities to transition from listening to your customers, to fully understanding and anticipating their needs. Our speakers will share real-world examples from different points along this journey.
Learn how leaders are:
- Identifying customers at risk of churn earlier in the customer lifecycle
- Developing a deep understanding of customers beyond survey respondents
- Drawing insights from a broader array of customer data points
- Creating the CX function of the future, driving ROI, and adapting in the AI era
Attendee Reflections
The Best Part About confluence Was…
Event Agenda
Day 1 | Registration & Welcome Reception
Day 2 | Keynotes, Big Sky Activities, Networking Dinner
Day 3 | Keynotes, Practitioner Panels, Interactive Workshop, Founders Dinner
*Agenda Subject to Change*
Big Sky Experiences
Build relationships in authentic Montana settings
The event is designed to inspire action and build community among CX & EX professionals – and it’s also a fantastic opportunity to experience all that Big Sky country has to offer.
Your choice of afternoon breakout activities include:
- Out on the Town | Experience The Best of Bozeman Arts and Eats
- Montana Adventures | Hiking, Yellowstone River Float, Nature Walk, or Golf
- Culture Connection | Montana History Tour, Workshop With Local Artisans
Unwind and Dine at the Gallatin River Lodge
The conference concludes with a special sendoff dinner at a luxury fly fishing lodge in the heart of the gorgeous Gallatin Valley. Dine al fresco among colleagues and new friends while picturesque views over the open pasture, trout pond, Spanish Peak mountains, and epic Montana sunset frame the scene.
Speakers
Abby Schlatter
CEO & Co-Founder
commonFont
Matt Fulton
Chief Customer Officer
commonFont
Brad Anderson
President of Product, Engineering, Ecosystem and User Experience
Qualtrics
Myra Strober
Professor Emerita, Stanford University
Author, Money And Love
Abby Davisson
Founder & CEO, Money and Love Institute
Author, Money and Love
Cara Renfroe
SVP, Global Operations & Transformation
Blackhawk Network (BHN)
Thomas Walker
VP, Global Consumer Insights
eBay
Laila Forster
Senior Director, Consumer Insights Enablement & Innovation
Verizon
Deborah Campbell
VP, Customer Marketplace Insights (CMI)
Verizon Communications
Dr. Shane Doyle
Executive Director
Yellowstone Peoples
Stay tuned for additional speaker announcements coming soon.
Past Speaker Organizations Include:
Venue
Venue + Hotel
We’re excited to host this event in Downtown Bozeman at The Armory Hotel, a historic destination in the heart of the American West.
Kimpton Armory Hotel
24 W Mendenhall S
Bozeman, MT 59715
Hotel Information
A block of rooms with a special conference rate has been reserved at The Kimpton Armory Hotel (our conference venue) starting at $300/night, and The AC Marriott (across the street from the conference venue), starting at $299/night.
Conference attendees will receive hotel booking links in a registration confirmation email upon registering for confluence.
Outside of the Armory and the AC Marriott, we recommend The Lark as another downtown, budget-friendly option.
FAQs
How do I get to Bozeman?
BZN-Yellowstone International Airport offers direct flights to 24 markets daily
Where should I stay?
Our conference hotel is The Armory Hotel. Conference attendees will receive information about confluence room blocks in a confirmation email upon registering for the event.
Do I need to rent a car?
We don’t recommend one, as almost everything is within walking distance. If you do decide to drive, parking is available for $40/day or in a nearby garage for less.
When does the conference end?
Conference sessions wrap up by 4:30 pm on Wednesday, September 25th, and will be followed by a sendoff dinner at the Gallatin River Lodge. We recommend booking return travel on Thursday, September 26th to participate in all conference activities.
Will we see you in September in Montana?
Our Sponsors
