by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
commonFont’s clients and community gathered in Bozeman Sept 12-14 for confluence, our flagship Experience Management Summit. During the event, attendees built lasting connections, performed a hip-hop loop with award-winning artist Supaman, and left inspired to apply...
BOZEMAN, August 2022—commonFont, a female-led technology services and consulting firm serving enterprise Customer and Employee Experience teams, today announced it was named to the Inc. 5000, a list of the nation’s fastest-growing private companies. This is the 5th...
We can't wait to celebrate, connect and promote women in Experience Management at our upcoming client and community event! As we developed key themes and areas of focus for confluence, commonFont CEO Abby Schlatter recognized an opportunity to connect and promote...
Supaman is Christian Parrish Takes the Gun, an award-winning dancer, and innovative hip-hop artist. Supaman has dedicated his life to spreading a message of hope, pride, and resilience through his original art form. As a member of the Apsáalooke...
By Hanna Rocks Who should be thinking about Digital Experience? The past few years have drastically accelerated the digitization of customer interactions1. More and more frequently, customers are engaging with businesses online. This increase in digital interactions...
It’s been two years since commonFont last hosted confluence, the premier in-person summit for Experience Management (XM) professionals. We are excited to welcome our community of clients, partners, and practitioners to Bozeman when confluence returns, September 12-14,...
by Matt Fulton This post is the second in a series exploring the intersection of people and technology in experience management. Start here if you’re joining us for the first time. Technology is built to a specification. Logic and clear inputs are...
By: Creative Alignments What is the common thread that runs through the long line of women who’ve changed the course of history? They were unapologetically themselves, using their voices and ideas to create change, often raising up others with them. As Rosalynn Carter...
By Aaron Demro The XM tech stack is a sequence of applications that gather data from the cross-channel customer interactions with any given business. The XM tech stack defines which applications are required for state-of-the-art XM along with a strategy to...