Fueled by advancements in technology, the future of Experience Management is human.
At commonFont, we’ve developed and defined a methodology that equips your team to predict and take action at the individual customer and employee level. This action results in durable business outcomes like loyalty, trust, and genuine personalized experiences.
To learn more about commonFont professional services and solutions, Contact Us.
By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...
Imagine going on a road trip: you’d never get in your car without planning the route to your destination. What does this have to do with Experience Management (XM)? Without the direction of a strategic plan, XM programs often waste time and money, and may lose...