From Low Response Rates to High Program Health: Revamping CX Strategy for an Insurance Company

From Low Response Rates to High Program Health: Revamping CX Strategy for an Insurance Company

In today’s competitive landscape, a cohesive XM strategy is crucial to success. Our client, an insurance company, faced low survey invitation volume, difficulty identifying the right customers, and an overall need for a self-service CX program. With expertise in...
Four takeaways from Qualtrics X4

Four takeaways from Qualtrics X4

It was electrifying to be surrounded by XM professionals at X4, the Qualtrics Experience Management Summit. Our team was proud to be a Platinum sponsor of the event, and we walked away with a few key takeaways: The next era of XM is human-centric Today’s Experience...