What We Do

Transformative Medallia Solution Design, Implementation, and Evolution

From elegant Medallia platform design to Operational Customer Experience Management best practices, commonFont delivers high impact services designed to unlock the power of Medallia and advance your platform over the long-term.

 

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Program Design

Powerful design anchored on organizational engagement and alignment and platform, industry, and customer experience best practices

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Implementation

A foundation for your program developed through iterative implementation methodology, applied best practices, and exceptional service delivery

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Managed Services

Subscription access to an experienced team that provides platform and program evolution, enhancements, maintenance, and support

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Program Enhancements

Platform innovations and expansions that keep your program fresh, relevant, and focused on the evolving objectives of your business

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Training

Communication and content strategy, development, and delivery to engage employees and facilitate adoption, learning, and improvement

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The leader in customer experience software, Medallia engages customers, frontline employees, and business leaders in a continuous cycle of feedback, action, and improvement. commonFont’s expert services help clients realize the value of their technology investment and advance their customer experience goals.

commonFont: Medallia preferred professional services partner

Client Roster

50%

Fortune Global 50 Companies

25%

Fortune 1000 Companies

3 of 5

Largest Automakers in the World

“Our firm has partnered with members of the commonFont team for seven years. We choose commonFont as our Medallia professional services provider because they recommend solutions, suggest best practices applied by other companies inside and outside our industry, and provide the highest level of service and responsiveness to our needs and requests. commonFont helps us achieve maximum ROI from our investment in Medallia technology.”

– Vice President Market Research, Global Financial Services Firm

“commonFont identified how they could best serve Club Works, helped us put a plan in place, and then executed it perfectly. Their level of expertise in the Medallia technology and their ability to teach and train are unmatched in the marketplace. Our work with commonFont gave us the confidence and tools we needed to take our Medallia platform to the next level. They provided level 10 service, coaching, and training.”

– Blair McHaney, CEO, Club Works

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commonFont helps the world’s top companies capture, interpret, and act on customer feedback data, converting unhappy customers into happy ones and building loyalty that drives growth. Clients value our technical expertise and guidance, commitment to their success, dedication to ongoing learning and improvement, and relentless pursuit of quality.

A Revolution in Customer Experience

By 2017, 50% of companies’ product investment projects will be redirected to customer experience innovations. (Source) By 2020, customer experience will overtake price and product as the key brand differentiator. (Source)

Loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 7x as likely to try a new offering, and 4x as likely to refer. (Source)

Stock performance of companies that are customer experience leaders exceeds that of both the S&P 500 and customer experience laggards.

Cumulative total six-year market returns:

CX Leaders

+43%

S&P 500 Index

+14.5%

CX Laggards

-33.9%

(Source)