The Challenge Our client, a leader in global branded payment technology, identified a transactional channel with significant revenue growth opportunities and high drop-off rates where qualified leads and new accounts dropped out of the purchasing funnel. The Approach...
In today’s dynamic business environment, the ability to lead through transformation is critical, particularly in the realm of customer experience (CX) and change management. In a recent commonFont webinar, Abby Schlatter, CEO of commonFont, and Cara Renfroe, SVP...
What makes a Pathfinder? “One who makes a path or way where none had existed, as in an unknown region, wilderness, etc.” Sprouting from a small startup company in 2013 and growing rapidly since, it only makes sense that commonFont selects an annual pathfinder to...
In today’s competitive landscape, a cohesive XM strategy is crucial to success. Our client, an insurance company, faced low survey invitation volume, difficulty identifying the right customers, and an overall need for a self-service CX program. With expertise in...
