The role of unstructured data in a leading-edge CX program

The role of unstructured data in a leading-edge CX program

By Keir Johnson Chances are your organization already captures abundant amounts of unstructured data. Unstructured data (also referred to as unsolicited feedback) relates to the conversations, comments, notes, and practically any text-heavy data that is captured...
Why Digital Experience matters at every stage of your XM program’s maturity

Why Digital Experience matters at every stage of your XM program’s maturity

By Hanna Rocks Who should be thinking about Digital Experience? The past few years have drastically accelerated the digitization of customer interactions1. More and more frequently, customers are engaging with businesses online. This increase in digital interactions...
Who takes center stage of your CX program?

Who takes center stage of your CX program?

Last Updated, August 25, 2023 Experience Management (XM) at scale is enabled by technology. Today’s leading enterprises go through a rigorous evaluation and selection process to ensure that their investments deliver the scale, efficiency, and reach promised by...
DEI at commonFont

DEI at commonFont

commonFont’s Commitment to Diversity, Equity, & Inclusion BOZEMAN, MT and PROVIDENCE, RI, Mar. 1, 2021 – In keeping with our mission to serve clients, employees, and community, commonFont is committed to advancing Diversity, Equity, and Inclusion (DEI)...