A public sector client faced operational challenges in manually categorizing and reporting unstructured customer data from various channels, including their primary service portal. This manual process hindered their ability to quickly identify trends and intervene...
commonFont helped a leading health insurer increase flexibility & align toward best practices in employee experience (EX). The Challenge: A leading health insurer needed to update their employee experience program to unlock new insights and uplevel their employee...
The Challenge Our client, a leader in global branded payment technology, identified a transactional channel with significant revenue growth opportunities and high drop-off rates where qualified leads and new accounts dropped out of the purchasing funnel. The Approach...
In today's competitive landscape, a cohesive XM strategy is crucial to success. Our client, an insurance company, faced low survey invitation volume, difficulty identifying the right customers, and an overall need for a self-service CX program. With expertise in CX...
Today’s customer demands a seamless experience across all journey points and channels. For our client, a leading global telecommunications company, commonFont delivers XM Ongoing Services across multiple business units. Our team provides a consistent advisory...
commonFont works closely with our technology partners and clients to identify best practices for data integration and automation. We work with a well-known financial services company in this capacity today, delivering program design and guidance as part of our Managed...
Our advisory offerings are powerful engagements that help clients take Experience Management to the next level. Together, we can chart a path toward a best-in-class, automated, and sustainable XM program. The Approach During the Program Health Assessment for a...
Migration to new technology can enable your business to improve efficiency, insight, and action. However, a successful transition requires discovery and program design that solves for stability and business continuity. The Challenge A financial services company needed...
Our client is known for producing live events that connect fans with the artists that move them. After enduring an extended pause due to the COVID-19 pandemic, the entertainment company re-engaged in managed services with commonFont to better understand guest...