Healthcare insurance employee experience

Enhancing Employee Engagement: How a trusted brand in healthcare transformed their employee experience program

commonFont helped a leading health insurer increase flexibility & align toward best practices in employee experience (EX).

The Challenge:

A leading health insurer needed to update their employee experience program to unlock new insights and uplevel their employee engagement. Seeking a solution that could offer flexibility, self-service, and easy adoption of best practices, they partnered with commonFont to implement Qualtrics EX technology and bring their existing employee engagement data into the new platform.

commonFont Solutions Consultant speaks with clients about Employee Experience.

The Approach:

Through in-depth consultation and guidance, commonFont worked with our client to activate their investment in the Qualtrics employee experience platform. The commonFont team led our client through the transformation of their employee engagement program by tailoring Qualtrics’ EX25 methodology to improve the quality and actionability of employee feedback received. By implementing Pulse Surveys, 360 Feedback, and Lifecycle Surveys, our client was able to standardize from who, how, and when they collect feedback from employees. This was coupled with expert reporting design to reveal key driver insights while retaining employee anonymity and trust.

The Results:

Rather than working on an ad hoc basis and reacting to siloed information, our client is now positioned to collect employee feedback, attitudes, and performance insights through automated workflows, consolidate the data across channels, and take timely, effective action. For example, an employee will be automatically prompted to provide their feedback across key moments in their journey with the company (onboarding, promotion, exit, etc), and our client can consolidate that data, view the entirety of the employee journey, identify gaps for improvement, and address them to promote an exceptional employee experience for their workforce as a whole.

Key Program Details

  • Breadth and scope: Pilot has expanded to the full scope of employees 
  • Touch points: Engagement, Lifecycle (Exit), and Employee 360s
  • Departments: Over 10 different departments represented
  • Self-Service Enabled: Fully enabled for self-serve wave launches and ad hoc analyses
  • 83% Response rate across employees in the first engagement wave 
  • 100% Participation from Senior Leadership in Employee 360s 
  • 9 Key driver industry benchmarks analyzed

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