Fueled by advancements in technology, the future of Experience Management is human.
At commonFont, we’ve developed and defined a methodology that equips your team to predict and take action at the individual customer and employee level. This action results in durable business outcomes like loyalty, trust, and genuine personalized experiences.
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What if you could anticipate your customers' needs before they even voice them? Last month, thousands of Customer Experience leaders explored this very question at Qualtrics X4 2025 in Salt Lake City, and the insights that emerged are set to shape the future of...
By Matt Fulton Think about this: Over the course of your life, you will meet about 80,000 people. Of those, you might remember or have some sort of ongoing reciprocal engagement with 600 of those people. And close relationships? Perhaps 50 qualify. People who know and...
by Hanna Rocks Technology and data are revolutionizing CX. As opposed to simply measuring and responding to customers who have provided direct feedback, CX teams now can assess, track, and grow every customer account by utilizing machine learning and artificial...